Your WhatsApp number, without giving up the phone.
On the company's number, not on somebody's phone. Meta Cloud API direct — you own the WhatsApp Business Account and pay Meta. Coexistence, templates, the two windows, ads, groups and voice calls, all landing as leads your whole team can work.
Incoming WhatsApp call — Fatima Al Rashid · +971 55 ••• 7702. Answer / Decline. Missed on an unconverted chat → captured as a lead. Window closed · templates only — Umrah options ready · Approved. Lantern Dubai · +971 4 ••• 0210 · Coexistence · Quality: Green · Tier: 1K.
Today
- Customer:
Assalamu alaikum — we are a family of 12 planning Umrah in the last week of Ramadan. Could you send options with hotels near the Haram?10:14
- Customer:0:14
Also two elderly members who need wheelchair assistance.10:14
- Agent:umrah-options.pdf412 KB
Here are the three options (PDF attached). Option 2 keeps everyone in the same hotel.15:47
- Customer:
Option 2 works for us. Please go ahead for 12 pax.16:03
- Agent:Aisha FaroukOption 2 works for us. Please go ahead for 12 pax.
Wonderful — confirmed for 12. Invoice and itinerary follow by email.16:08
Open ·23h 22mOpen · 23h 22m
Three ways to connect a number.
New number
Register a fresh number under a branch and a team.
Transfer from another provider
Display name and quality rating come with it.
Coexistence
Keep the WhatsApp Business app on the phone; nuCEM sees the same chats.
The 24-hour window and the 72-hour ad window, modelled.
Tracked server-side. The composer switches to approved templates when a window closes and shows a countdown; you never send into a closed window by mistake.
Fifty at a time, from the contacts you tick.
50 per batch, throttled to the number's tier, audit-logged, paused while the number's quality is red. Ad-sourced chats carry the ad on the conversation and the request's source reads WhatsApp-Ad.
Groups on Cloud-API numbers. Calls answered in the browser.
Group traffic never births a request — a participant's request lives on their own chat. An incoming call rings every permitted agent; the first to claim takes it; a missed call on an unconverted chat is a captured lead.
A report that reads the whole channel.
Engineered for 10,000+ chats, 3,000+ contacts and 10+ numbers per workspace.
PLAIN ANSWERS
Questions people actually ask.
How do we connect our number?
Through Meta's Cloud API, with nuCEM as the technology provider: you own the WhatsApp Business Account and pay Meta directly for conversations. A number can be new, transferred from another provider, or kept on the phone in coexistence mode. Connecting your number is part of onboarding with our team — ask on the demo.
What does Meta charge?
Meta bills conversations and templates to your WhatsApp Business Account directly; nuCEM adds nothing on top. The 24-hour service window and the 72-hour ad window are free-form; outside them you send approved templates at Meta's rates.
What happens to the history when an employee leaves?
The number belongs to the branch, not the person, and every chat is stored with the workspace. Remove the person; the number, the chats and the requests stay.