THE SURFACES
Four places, all live at app.nucem.ai today. Whatever the source, the work happens here.
Read, qualify, convert, move on.
Lantern Travel · DubaiDrafts save themselves, templates at the caret, scheduled send, 25 MB per message, sent through your own provider as your address.
Per mailbox and number: which team can view or edit; visibility team, private or branch. Anyone who can open a request can read its conversation.
Lead, Request, Lead & Request or Ticket — same engine.
Lantern Travel · DubaiAll · My open · Unassigned · SLA at risk · Closed, plus your own, personal or shared with a team. Sort defaults to latest activity.
Won with amount and currency; Lost with a reason in three classes; a 7-day audited correction door.
Only a customer-facing message stops a response clock — a note or a view never does. Off-shift arrivals anchor their clocks to the next shift opening.
Lantern Travel · DubaiGulf
Sun–Thu 09:00–18:00 · Asia/Dubai
Sun
Mon
Tue
Wed
Thu
Round-robin with a pointer that survives restarts · weighted 1× / 2× / 3× without bursts · a dedicated queue reps pull from · skip-queue to the least loaded.
Warnings at thresholds; on breach, reassign to the next in rotation, a manager or the queue — and keep trying, up to three hops. A breach is a report fact, not a reason to stop.
Lantern Travel · DubaiNew leads · today
6
Live · All pipelines
Open requests
9
Live · All pipelines
SLA at risk
1
7 days
Avg first response
41m
7 days
Value won
AED 99,650GBP 4,050
7 days
Branch scorecard
7 days
Productivity · Sales & conversion · Operations; branch-partitioned then scoped; a period control where data is period-cut and an honest Live pill where it is not.
17 widgets, 3 templates, a 12-column grid, a provenance chip on every widget: 'Data: Lead source ROI · 30d · Branch: Dubai'.
English, Arabic and SpanishLive
Each person picks their language before they sign in; every label follows. (Arabic renders in the standard left-to-right layout.)
On your agents' phonesLive
Icon rail on desktop, a bottom tab bar on phones; the inbox and every chat go single-pane at 768 px and under. No app to install — it is the same address.
Bring your contactsLive
CSV import with a downloadable template and a per-row report of typed skip reasons; CSV export on contacts, companies, requests and every report.
NEVER MISS, ENGINEERED
No percentage, no guarantee badge, no uptime figure. This is what actually runs, for every connected mailbox and number.
Provider push for speed. A checkpointed pull for the guarantee — the checkpoint commits only after the message is fully stored. A reconciliation sweep as the safety net.
Every 60 minutes each monitored mailbox mails itself a tagged message and must see it round-trip within 10 minutes — send, provider, webhook, sync, ingestion. A miss alerts Super Admins and shows on the Channel health card.
A dead token — a password change, an admin revoke, 90 days idle — flips the mailbox to Reauth required, alerts branch admins by bell and email, shows a Reconnect banner and re-bells daily until it is fixed.
A mail copied to two connected mailboxes is one conversation and one request, visible in both. Threading runs first, so a reply attaches instead of becoming a duplicate. A racing second convert is refused.
Spam-foldered mail is surfaced for review, never discarded. Failures land in a dead-letter queue with an alert. Un-actioned inbox items are archived, never deleted. Mail is kept long-term.
No eligible agent? The request lands in the team queue and rings the team. Empty team? Branch admins and Super Admins are rung. Delete every rule and policy and capture still works — just without clocks.
Channel health · never-miss
Dubai
London
Branch admins alerted · re-bells daily
A 30-minute walkthrough with the team that built it. Bring a mailbox and a WhatsApp number.
app.nucem.ai · Live since 31 Aug 2026
Or find us at Arabian Travel Market 2026 · Dubai · 14–17 Sep · Stand TT2500.